- +1-(832) 265-3676
- info@cliftexpress.com
- 37813 Parkway Oaks Lane, Mongolia, TX
You can get a quote by filling out our online Get a Quote form with details including origin, destination, weight, dimensions, and desired service level. You can also call our sales team directly.
You will need the exact pick-up and delivery locations, the total weight and dimensions (length, width, height) of the cargo, the nature of the goods, and your required timeline (e.g., express, standard).
Our quotes are estimations based on the information provided. The final charges may vary slightly based on the actual measured weight, dimensions, and any unforeseen customs duties or charges at the destination.
We handle shipments of nearly all sizes, from small express parcels (LTL/LCL) to full container loads (FCL) and full truckloads (FTL). Contact us to discuss your specific needs.
For standard requests, you will usually receive a formal confirmation and booking reference within 1 to 2 business hours after receiving all necessary documentation.
You can track your shipment 24/7 by entering your unique tracking number into the input field on our dedicated Tracking Page.
It is common for tracking to pause during long transit stages, such as an ocean voyage or customs processing. If the delay exceeds our estimated timeframes, please contact our Customer Support team.
LCL (Less than Container Load) is for cargo that does not fill a whole container and is consolidated with other shipments. FCL (Full Container Load) is for cargo that fills an entire container, reserved for a single shipper.
The Bill of Lading (BOL) is a legal document issued by the carrier to the shipper that acts as a contract of carriage, a receipt for the goods, and a document of title.
Yes, we offer specialized logistics services, including refrigerated (Reefer) containers for temperature-sensitive cargo and handling for dangerous goods (DG).
While shipping liability is limited by international conventions, we strongly recommend and offer comprehensive All-Risk Cargo Insurance to protect your goods against damage or loss during transit.
Prohibited items typically include illegal goods, explosives, certain chemicals, and specific internationally restricted items. A detailed list is available in our Shipping Resources section.
All cargo must be securely packed to withstand normal transit handling. We recommend using robust, high-quality materials appropriate for the mode of transport (e.g., heat-treated wood for international freight).
If damage occurs, you must notify Clift Express immediately and document the damage with photos. We will guide you through the claims process, which requires timely reporting and complete documentation.
Yes, we offer in-house customs brokerage services to manage all necessary declarations, duties, and regulatory requirements, ensuring a smooth transit across borders.
An HS Code is a standardized numerical classification for internationally traded products. It is crucial for customs clearance as it determines applicable tariffs, taxes, and import restrictions.
Unless specified otherwise in the shipping terms (Incoterms), the consignee (recipient) is typically responsible for paying all duties, taxes, and other fees levied by the destination country's customs authority.
Incoterms (International Commercial Terms) are a set of pre-defined commercial terms published by the ICC that relate to international commercial law. They clarify the responsibilities of buyers and sellers regarding shipping costs, risk, and delivery.
Contact our Sales team via phone or email. We will discuss your regular shipping volumes and needs, and set up a customized rate structure and billing arrangement.
Changes to the delivery address are often possible but may incur additional fees and transit time delays. Contact Customer Support as soon as possible, as changes become more difficult the closer the cargo is to the destination port/airport.
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