Effective Date: 12/12/25
These Terms of Service (“Agreement”) govern the provision of logistics, freight forwarding, warehousing, and distribution services by Clift Express (“Company”) to the customer (“Customer”). By requesting a quote, booking a shipment, or utilizing our warehousing facilities, the Customer agrees to be bound by the following terms.
1. Scope of Services
Clift Express acts as a freight forwarder and logistics provider. We arrange for the transportation of goods via third-party carriers (ocean lines, airlines, and trucking companies). Clift Express reserves the right to select the means, routes, and procedures to be followed in the handling, transportation, and delivery of goods.
2. Quotations and Pricing
- Estimates: All quotes are based on information provided by the Customer (weight, dimensions, value). Final charges may vary based on actual carrier weights and measurements.
- Validity: Quotes are valid for 30 days unless otherwise stated and are subject to fuel surcharge fluctuations and space availability.
- Surcharges: The Customer is responsible for all duties, taxes, storage fees, demurrage, and unforeseen government inspections not included in the initial quote.
3. Customer Obligations
The Customer represents and warrants that:
- Accuracy: All descriptions, values, and dimensions provided are accurate.
- Packaging: Goods are properly packed, marked, and labeled to withstand the rigors of international or domestic transit.
- Compliance: The cargo does not contain contraband, hazardous materials (unless declared and approved), or items that violate U.S. export/import laws.
4. Payment Terms
- Payment is due upon receipt of invoice unless credit terms have been pre-approved in writing.
- Late payments shall be subject to an interest charge of 1.5% per month.
- Clift Express shall have a general lien on any and all property of the Customer in our possession for all charges and expenses due.
5. Limitation of Liability
- Carrier Liability: Clift Express is not an insurer. Our liability for loss or damage is limited to the extent of the liability of the third-party carriers involved in the transit (e.g., COGSA limits for ocean freight, Montreal Convention for air).
- Declared Value: Unless the Customer declares a higher value and pays the applicable premium for All-Risk Cargo Insurance, recovery for loss is limited to standard industry tariffs.
- Indirect Loss: In no event shall Clift Express be liable for consequential, indirect, or punitive damages, including loss of profit or market delays.
6. Insurance
Clift Express strongly recommends that Customers purchase third-party cargo insurance. We can facilitate the purchase of “All-Risk” insurance upon written request and payment of the premium.
7. Claims
- Notice of intent to file a claim for loss or damage must be provided in writing within 7 days of delivery.
- All original packaging and damaged goods must be retained for inspection.
- No claims will be processed until all freight charges have been paid in full.
8. Force Majeure
Clift Express shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to: acts of God, war, strikes, pandemics, weather disasters, port congestion, or government interventions.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these terms shall be settled in the courts of Montgomery County, Texas.
10. Contact Information
For questions regarding these terms, please contact:
Clift Express Legal Department 37813 Parkway Oaks Lane
Magnolia, TX 77355
📧 Email: legal@cliftexpress.com
